IT Services

ChemNet Account

• Help! My password expired, where do I reset it?
  • Visit the Portal and login with your existing password. Go to Account MGMT > Change a password.
• I forgot my password, how do I reset it?
  • Please come by D315 and someone will be able to reset it for you.
• How do I know if my ChemNet account has expired?
  • You can check it at the Portal. It’ll be shown at the top of the page after you login.
    Note: You can still login to the Portal with your existing password even if it has expired.

Webmail

• Can I use something else other than webmail to check my @chem.ubc.ca email?
  • Yes, step-by-step setup documents for Outlook, Apple Mail, iOS, and Thunderbird can be found in the Portal > Information > Email Client Configuration. Information for other clients can be found there as well.
• My emails in webmail appear out of order, how do I fix this?
  • Try one or both of the following:
    • Click “Unthread View” to view your emails by individual messages.
      Note: If you see “Thread View”, then ignore this option.
    • Click the Arrow beside Received to reorder your emails by date.
• When I send emails from webmail, receivers see my personal email instead of my @chem.ubc.ca email.
  • Log into Webmail > Options > Personal Information  
    Change the E-mail Address listed to your @chem.ubc.ca email.